Terms of Service

1. Acceptance of Terms

By accessing our website, using our mobile applications, or placing orders with Ironbite ("we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all users of our service, including customers, visitors, and anyone who accesses our website or applications.

2. Service Description

Ironbite provides healthy food delivery services in Coventry, UK. Our services include:

• Food preparation and cooking
• Online ordering through our website and mobile applications
• Food delivery to specified addresses within our delivery area
• Customer support and order management

3. Eligibility and Age Requirements

To use our services, you must:

• Be at least 16 years old
• Have the legal capacity to enter into contracts
• Reside within our delivery area
• Provide accurate and complete information

If you are under 18, you must have parental or guardian consent to use our services.

4. Account Registration and Security

To place orders, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorized use

5. Ordering and Payment

5.1 Order Process

• Orders must be placed through our official channels (website, mobile app, or phone)
• All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmations will be sent via email or SMS

5.2 Payment Terms

• Payment is required at the time of ordering
• We accept major credit/debit cards and digital payment methods
• Prices are quoted in British Pounds (GBP) and include applicable taxes
• We reserve the right to change prices without notice

6. Delivery Terms

6.1 Delivery Area and Times

• We deliver within specified areas of Coventry
• Delivery times are estimates and may vary based on demand and conditions
• We are not responsible for delays due to circumstances beyond our control
• Delivery fees may apply based on distance and order value

6.2 Delivery Requirements

• Someone must be present to receive the delivery
• Valid photo ID may be required for age-restricted items
• We cannot leave food unattended for food safety reasons
• Delivery drivers may refuse delivery if conditions are unsafe

7. Food Safety and Quality

We are committed to food safety and quality:

• All food is prepared in accordance with food safety regulations
• We use fresh, high-quality ingredients
• Food is prepared to order and delivered promptly
• We cannot guarantee food quality if delivery is delayed

8. Cancellation and Refund Policy

8.1 Order Cancellation

• Orders can be cancelled up to 30 minutes before the scheduled delivery time
• Cancellations must be made through our official channels
• We reserve the right to charge a cancellation fee for late cancellations
• Orders cannot be cancelled once preparation has begun

8.2 Refunds

• Refunds will be processed for cancelled orders or quality issues
• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider
• We reserve the right to refuse refunds for abuse of our policy

9. Allergen Information

While we take precautions to prevent cross-contamination, our kitchen handles various allergens including:

• Gluten, dairy, eggs, nuts, soy, fish, and shellfish
• We cannot guarantee allergen-free preparation
• Customers with severe allergies should contact us before ordering
• Allergen information is available on our menu and website

10. Intellectual Property

All content on our website and applications, including but not limited to text, graphics, logos, images, and software, is the property of Ironbite and is protected by copyright and other intellectual property laws.

11. Prohibited Uses

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Harass, abuse, or harm our staff or other customers
• Place fraudulent or duplicate orders

12. Limitation of Liability

To the maximum extent permitted by law, Ironbite shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claims arising from these Terms shall not exceed the amount you paid for the specific order.

13. Indemnification

You agree to indemnify and hold harmless Ironbite from any claims, damages, or expenses arising from your violation of these Terms or your use of our services.

14. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supplier issues.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be resolved through negotiation, mediation, or in the courts of England and Wales.

17. Loyalty & Rewards Programme

We may operate a loyalty and rewards programme ("IronBite Rewards") offering tiers, promotional codes, vouchers and free-item rewards. Participation is free and subject to these Terms.

17.1 How it works

• Rewards are earned based on your activity with us, such as the number of qualifying orders you place, and are linked to your account.
• Tiers, thresholds and the rewards attached to them are set by us and may change over time.
• Rewards are personal to you, have no cash value, and cannot be sold, transferred or exchanged for cash.

17.2 Promo codes and vouchers

• Unless stated otherwise, each code is single-use, valid for one order per customer, and may require a minimum spend.
• Codes have an expiry date and cannot be used afterwards.
• A code applies only to the items or categories it specifies, and only while stocks last.
• Only one promotional code may be used per order unless we state otherwise, and codes cannot be combined with other offers unless we say so.
• Codes have no cash value and cannot be refunded or exchanged for cash.

17.3 Fair use and abuse

Rewards are provided for genuine personal use. We may withhold, cancel or reverse rewards, and suspend or close accounts, where we reasonably believe there has been misuse, fraud or abuse — including creating multiple or fake accounts, exploiting errors, reselling codes, or breaching these Terms.

17.4 Changes to the programme

The programme and any reward or offer are provided at our discretion and are non-contractual. We may change, suspend, withdraw or end the programme, any tier, or any individual reward or code at any time, without liability. Where reasonably practicable we will give notice of significant changes. Rewards already earned and still valid will be honoured within their stated validity, except where withdrawn for abuse or fraud.

17.5 Communications

We may contact you about the programme by email, SMS, push notification and in-app message. You can control or opt out of marketing at any time — see our Privacy Policy (Section 13).

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

20. Contact Information

If you have any questions about these Terms, please contact us: